Refund and Returns Policy

1. General Information

This policy applies to all digital products purchased through DigiSoftWorld. By completing a purchase, you agree to the terms outlined in this Refund and Returns Policy.

2. Eligibility for Refunds

Due to the nature of digital products, we generally do not offer refunds after the product has been accessed or downloaded. However, exceptions may apply under the following conditions:

Technical Issues: If you experience technical problems that prevent you from accessing or using the product, and we are unable to resolve them within a reasonable timeframe, you may be eligible for a refund.
Incorrect Product: If you accidentally purchased the wrong product or were provided with a product that does not match the description, we will either exchange the product or provide a refund.
Duplicate Purchases: If you mistakenly make a duplicate purchase, we will issue a refund for the duplicated item.

3. Non-Refundable Situations

We do not issue refunds under the following circumstances:

Change of mind after purchase.
Failure to properly read the product description.
Discounted or promotional items (unless there is a technical fault or discrepancy in the product).

4. Refund Request Process

To request a refund, please follow these steps:

Contact Customer Support: Send an email to [hemantkr407@gmail.com] within 6 Hrs from the Time of purchase with the subject line “Refund Request.” Please include your order number, proof of purchase, and a description of the issue.
Resolution Time: Our team will review your request and respond within 3 days. If your request meets our eligibility criteria, we will process your refund within 5 days after approval.
Refund Method: Refunds will be issued to the original payment method used during the purchase. Please note that depending on your payment provider, it may take an additional 2-5 days for the refund to be reflected in your account.

5. Exchanges

If you encounter issues with your digital product, and a resolution is possible, we may offer an exchange instead of a refund. This is determined on a case-by-case basis. Please contact us with the details of your request.

6. Chargebacks and Disputes

If you have any issues with your purchase, we encourage you to contact us before initiating a chargeback with your financial institution. Resolving issues directly with us is faster and avoids unnecessary delays.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Email: [hemantkr407@gmail.com]
Phone: [+91-9971525387]
Address: [B-433 Uttam Nagar East New Delhi-110059]

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.

[Digi Soft World]

This policy can be customized to our company’s specific needs and the legal regulations applicable in our jurisdiction.

Need help?